General Program

Frequently Asked Questions

What is required to receive a rebate?

In order to receive a rebate, you must complete the following steps:

  • Apply online for your rebate. You may do this by visiting the Apply Online page.
  • Within 60 days of your online submission, send in the following:
    • Copy of the online application confirmation page.
    • Copy of a recent water bill.
    • Copy of your receipt showing the product was paid for in full. It must also include brand, model, and individual price.
  • Mail, fax, or email your documentation to SoCal Water$mart. Information is available on your application confirmation page, or on the contact us page.

Who is eligible to receive rebates?

Residential customers of participating MWD member water agencies are eligible for SoCal Water$mart rebates. Residential customers are those living in houses or apartments, townhomes, condominiums or mobile home complexes with four or less dwellings that are not represented by a homeowner’s association or property management company.

I made a qualified purchase more than a year ago, but have not submitted my rebate application. Can I still receive a rebate?

No. You can only apply for a rebate on items that are currently available within 3 months from the date of purchase to be considered for a rebate.

How may I determine the status of a rebate I have submitted?

You may inquire about your status via telephone or email. Contact information is available on the contact us page. Please note that you should allow 2-4 weeks for rebate processing after submitting an application. You will receive an email advising you of the status once the application has been processed.

What are the call center hours?

The SoCal Water$mart rebate call center is open Monday-Friday from 8 am PST to 5 pm PST. If you are attempting to reach us on weekends or after hours, you may leave a message, and will be contacted within approximately 24 hours from when business reopens.

I am not receiving emails from the program, what can I do?

If you are having difficulty receiving or viewing emails from the rebate program, you may try the following:

  1. Check your spam or quarantine folders for emails. If found, please mark “not spam” for future communications to be routed to your inbox.
  2. Add our program email address to your address book, or add to your “allowed” list. The SoCal Water$mart rebate program email address is SoCalWaterSmart@egia.org.
  3. Contact your email service provider and request that they allow emails from our email address or organization. Your email provider may be able to assist you in adjusting your email settings.

How much is my rebate?

Base rebate amounts offered through our program are listed on the rebates overview page. If you believe your agency is offering more than the base rebate amount offered by our program, you may determine the exact amount offered by visiting the Estimate Your Rebate page.

Will my rebate be taxable?

If your rebate amount is $600 or more you will receive a 1099 form to comply with Internal Revenue Service requirements. The determination of whether your rebate is taxable or not may depend on several variables. You are recommended to contact your tax professional.

Can the rebate check be less than the estimated rebate amount provided to me online?

Yes. If the actual cost of the device (excluding tax and installation) is less than the rebate amount being offered, your rebate may cap at the purchase amount. If, for example, the rebate offered is $40 for a premium high efficiency toilet, but your purchase cost before tax and installation is $30, you may receive a rebate for $30 only.

Is there a limit on how many rebates I can receive?

If a customer has ever received a water agency rebate for the same type of device, the customer is not eligible to receive another rebate. For example, previous applications for toilets will bar you from receiving another rebate for any additional toilets. You may, however, apply for multiple items on a single application. An example of this would include replacing your clothes washer and toilets. In that case, you may apply for both measures on the same application.

I have already claimed a rebate for a water saving device, but it has been a long time. Can I apply again when I purchase a new model of the same product I already got a rebate for?

No, customers must not have already received a rebate for the same product at the same address. If a customer has already received a rebate from their water agency or MWD for a qualifying measure or device, they may not apply for that same measure or device a second time.

Why do you need a copy of my water bill?

A copy of your water bill is used to determine eligibility. We verify your name, account number, service address and the type of service listed. We must see active water service to approve your rebate. SoCal Water$mart does NOT evaluate usage, so additional pages related to usage are not required.

Please note that customers of LADWP who submit rebate requests must list the applicant on the application as the same name (both first and last name) as appears on the water bill. If there is a difference between the application and the water bill, your rebate submission will be subject to delays.

I am a tenant/landlord, and my name does not appear on the water bill. How can I apply?

We can accept a non-matching bill in cases where the tenant is applying with the landlord’s water bill, or the landlord is applying with the tenant’s water bill. In order to accept these, we do need a written explanation, and written permission by the account holder to pay the tenant/landlord.

If you are a landlord or tenant paying water to LADWP, we cannot accept written authorization to the other party. We must pay the account holder as it appears on the water bill.

I have just signed up for water service, or I receive bills infrequently, and I do not have a current water bill. Can I still receive a rebate?

If you receive bills infrequently, your most recent water bill will be acceptable. If you do not have a bill, or have not yet received your first bill, you may visit your local water agency’s office and request a proof of service letter. We can accept a proof of service letter in lieu of a water bill if it has all of the required information that we need on the water bill. Please see FAQ “Why do you need a copy of my water bill”? for details on required information.

I live in an apartment complex and do not receive a water bill. Can I still apply?

Yes. Customers who live in multi-family dwellings or communities (such as apartments, condominiums, townhomes, homeowner’s associations, mobile home parks or areas managed by property management companies) may still apply for a residential rebate for their unit. You may notify us of your situation by doing the following:

  • Apply online for your rebate. Leave the application field for account number on the application blank.
  • After submitting your application, write a note on your paperwork indicating why you do not have a water bill, and submit the information required. We will confirm active water service for you directly through the water agency.

I live in a community which requires me to pay my water through my HOA dues or rent. Can I still apply?

Yes. Customers who live in multi-family dwellings or communities (such as apartments, condominiums, townhomes, homeowner’s associations, mobile home parks or areas managed by property management companies) may still apply for a residential rebate for their unit. You may notify us of your situation by doing the following:

  • Apply online for your rebate. Leave the application field for account number on the application blank.
  • After submitting your application, write a note on your paperwork indicating why you do not have a water bill, and submit the information required. We will confirm active water service for you directly through the water agency.

I represent a residential multi-family community. Because these are residences, can I apply under residential?

If you are applying for single units, you may apply under residential. If you are applying for at least five (5) or more units under a single water meter, or are applying for landscape or outdoor measures or devices for multi-family common areas, you must apply under the commercial program. You may visit the commercial website by clicking here.

The model for the item I purchased is not on your qualified products list. Can I still get a rebate?

No. Only products that meet the stated eligibility criteria qualify for a rebate. Many products have similar model numbers, but only the exact models on the list will qualify. There may be instances where new products are not yet on our list. These models may qualify, but there could be delays in processing until the product list has been updated to include the new model. We recommend that applicants visit the qualifying products lists prior to applying to confirm eligibility.

Do products purchased through a third-party website such as eBay or Amazon qualify for rebates?

Products purchased through Amazon or eBay may qualify, if it can be confirmed that the product is being sold new. If you purchased a new product through one of these websites, you must include the paid invoice with the condition clearly stated. If the condition indicates the product is anything other than new, the product will be considered ineligible for a rebate.

Can I receive a rebate if I purchase qualified products through a contractor?

Yes. If a contractor purchases the device(s) for you, they must provide you with a paid receipt or invoice for the purchase for you to submit your application for a rebate.

Are contractors or third parties eligible for rebates?

Contractors and other third parties are not eligible for rebates. Please see potential exceptions to this under Contractor Direct Rebate Option (CDRO) or tenant/landlord payment options.

What is the Contractor Direct Rebate Option?

The Contractor Direct Rebate Option is a program which allows eligible contractors to enroll with the program to offer customers a product or service for free or at reduced cost because of the rebate program. Contractors enrolled must have each customer sign a release form which waives their right to the rebate to allow the contractor to apply and collect the rebate directly. You may view a copy of this release form here. This option allows homeowners to make upgrades when using approved contractors that reduces or eliminates out of pocket costs for purchase or installation.

Rain Barrels are excluded from the CDRO (Contractor Direct Rebate Option). Applications submitted for rain barrels must make the rebate payable to the water bill account holder, and the address listed on the application for the check must match either the installation address or the mailing address on the customer water bill.

A contractor contacted me regarding a free product or service through the rebate program. Is this legitimate?

Contractors may offer free or reduced cost items by being enrolled in the Contractor Direct Rebate Option. You may find more information on this under frequently asked question: What is the Contractor Direct Rebate Option? Please note that SoCal Water$mart does not affiliate itself with, nor endorse any contractor who may offer the Contractor Direct Rebate Option. Selecting a contractor must be done by the customer, and SoCal Water$mart does not express any preference toward a contractor nor guarantee any contractor’s work. Please see the program terms and conditions for disclaimers regarding contractors and installation.

ESTIMATE

YOUR REBATE


Click below to verify eligibility and identify the current rebate amounts for your new water saving device(s) or measure(s). Rebate amounts may vary by water agency and are based on the availability of funding.

Estimate Your Rebate

GET YOUR REBATE

APPLY ONLINE


Complete and submit your application online. Rebates are available region-wide.

Apply for Rebate